Our return policy lasts for 30 days from the date of purchase. Unfortunately, we cannot offer refunds or exchanges after this period. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Please note that certain items, such as personalized products (e.g., custom engravings, monogrammed items), gift cards, and perishable gifts, are non-returnable. To process your return, you must provide a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. In some cases, partial refunds may be granted, such as for items that are not in their original condition, are damaged, or missing parts due to reasons not caused by us, or for items returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us ankit@mysweetwishes.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email ankit@mysweetwishes.com and send your item to: 83, Mahaveer Complex, Kurukshetra 136118 Haryana.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 83, Mahaveer Complex, Kurukshetra 136118 Haryana. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over ₹1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
